Q. What are the product and services offered by PCTECH AUSTRALIA?
We sell most of the products related to computer hardware/software listed on our website and as advised by sales person.
All software associated problems including support for E-mail, Windows repair Internet, Browsing, and networking. All remotely possible Hardware support and does not include on-site support.
Q. What is the name of the software that PCTECH AUSTRALIA uses for remote support and access to a computer? It is safe?
PCTECH AUSTRALIA uses LogMeIn for remote support and access. We offer highly secure environment for your devices as we employ 128-bit encryption between your computer and our system for secure connection. It is a unique one-to-one session that no one else can view or access during the session. This ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your online session you will see how PCTECH’s team member is using your cursor to locate and fix problems. At anytime you can over-ride mouse control by simply moving your mouse.
Q. Can PCTECH AUSTRALIA get back into my computer after the session is over?
No, not until you login again and request service.
Q. What is the limit to the number of calls I can make during my subscription period?
There is no limit. You can call at any time of the day by using our toll free number 1800 83 24 24 (within Australia). We are here to serve you and available 24*7, 365 days a year.
Q. What is the subscription cost for 1 year?
AUD $299 including a free anti-virus of your choice worth AUD $100 value. If you have more than 1 computer, simply call our Sales team toll-free number.: 1800 83 24 24 and you will be pleasantly surprised at the deals we have to offer!
Q. How can PCTECH AUSTRALIA remote technical support help me?
Through PCTECH’s ‘hands-free’ remote Premium PC Support, we can:
- install home and small office networks (including wireless networks) - ensuring security!
- perform technical maintenance, windows updates/patches.
- locate and remove viruses and install and configure anti-virus software.
- stop annoying pop-ups, remove adware/spyware and install antispyware software.
- fix email and software problems.
- fix printer, scanner and other technical problems.
- speed up your computer and also increase its performance; run PC tune-ups.
- install, configure and train on new software and hardware.
- assist in data back-up processes, transferring data from one PC to another.
- set up secure wireless networks.
- provide technical training, or take you shopping online.
- fix error messages or frozen screens and much more!
Q. How long does an average remote technical support session last?
From the internet statistic, - the average remote support session can last anywhere from 20 to 40 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer.
Q. What happen if I am not satisfied with the ‘services’? Will I get my cash back?
PCTECH team members offer full support and yet, if we are unable to resolve any issue on your computer, 100 percent cash back guarantee within 15 days* (Terms and Conditions apply)
Q. Do I need special training or any computer program to secure my pc from threats before installing new software?
No course or training is required for installing software. If you are new PC user or you are facing issues after installing software on your computer. Don’t panic, just make a call on our given toll free number and get quickest solution by our technical experts.
Q. What if I don’t want to subscribe to any plan but still want to get my computer fixed by PCTECH...and what if my problem does not get fixed?
You can still call us up and PCTECH offers No Fix-No Charges to all our customers.
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